Service Level Agreement
Availability and support targets for production Pepe deployments.
Last updated: 27 July 2026 · Path: /legal/sla
1. Availability
Pepe targets 99.5% monthly uptime for the production multi-tenant service, excluding scheduled maintenance announced in advance and force majeure events.
2. Support
Standard support is available via info@pepe.co.ke during East Africa business hours. Severity-1 outages affecting all tenants are prioritised for immediate investigation.
3. Credits
Dedicated or enterprise contracts may include service credits for verified downtime below the committed target. Credits are the sole remedy unless otherwise stated in a signed order.
Questions: info@pepe.co.ke